Privacy policy

Last Updated: 04/12/2024

At Wellness One Healthstyle, we are committed to protecting and respecting your privacy.

This Privacy & Cookie Policy explains how we collect, use, and safeguard your personal data when you visit our website, interact with us, or use our products and services. Please read this policy carefully to understand our practices regarding your personal information.

Wellness One Healthstyle is the data controller.

Wellness One Healthstyle
56 London Road, Alderley Edge, SK9 7DZ
Email: info@wohealthstyle.com
Phone: 01625 928096

1. Information We Collect
We may collect and process the following data about you:
1.1 Information You Provide
When booking treatments or purchasing products: Name, email address, phone number, postal address, and payment details.
When subscribing to our newsletter: Email address and preferences.
When filling out forms or contacting us: Any details you provide, including health information required for specific treatments (e.g., allergies or medical conditions).
1.2 Information We Automatically Collect
Technical Data: Your IP address, browser type, time zone, and device details.
Usage Data: Information about your interactions with our website, including browsing activities and preferences.
1.3 Information from Third Parties
Payment processors (e.g., Stripe, PayPal) confirm transactions.
Marketing platforms (e.g., Google Analytics) provide insights into user behaviour.

2. How We Use Your Data
We process your data only when there is a legal basis for doing so, such as:
2.1 To Fulfil Our Contract with You
Processing bookings, treatments, or product purchases.
Delivering your orders or services.
2.2 For Legitimate Interests
Enhancing website functionality and personalising user experience.
Sending you relevant updates, promotions, or offers (if you’ve opted in).
Improving our services through data analysis.
2.3 To Comply with Legal Obligations
Maintaining accurate transaction and financial records.
Responding to regulatory or legal requests.

3. Marketing Preferences
With your consent, we may use your contact details to send promotional communications about our products, treatments, or exclusive offers.
3.1 Opting Out
You can opt-out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us at info@wohealthstyle.com.

We will never sell your personal information to third parties for marketing purposes.

4. Sharing Your Data
We may share your data with trusted third parties, such as:
Service Providers: Payment processors, marketing platforms, or website hosting services.
Legal Authorities: If required by law for fraud prevention or regulatory compliance.
Business Transfers: If we sell or merge our business, your data may be transferred to the new owner.
All third-party partners are required to process your data securely and in compliance with applicable laws.

5. Cookies and Tracking Technologies
Our website uses cookies to improve your experience and analyse site performance. Cookies are small text files stored on your device.
5.1 Why We Use Cookies
Essential Cookies: To enable website functionality, such as shopping carts.
Analytics Cookies: To measure and improve site performance (e.g., Google Analytics).
Advertising Cookies: To show you personalised ads based on your browsing behaviour.
5.2 Managing Cookies
You can disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
For more details, please see our Cookie Policy.

6. Data Security
We take appropriate measures to protect your personal data:
Encryption: SSL technology secures all payment transactions.
Restricted Access: Only authorised personnel can access your information.
Regular Monitoring: Systems are checked for vulnerabilities and breaches.

Despite our efforts, no system can guarantee absolute security. If you suspect a data breach, please contact us immediately at info@wohealthstyle.com.

7. Data Retention
We will retain your data only as long as necessary for:
Providing services or fulfilling legal obligations.
Tax, accounting, or regulatory purposes.
For example:
Booking records: Retained for 7 years.
Marketing data: Retained until you withdraw consent.

8. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the following rights:
8.1 Right to Access
Request a copy of the data we hold about you.
8.2 Right to Rectification
Ask us to correct inaccurate or incomplete information.
8.3 Right to Erasure
Request that we delete your personal data, subject to legal and contractual obligations.
8.4 Right to Restrict Processing
Ask us to limit the processing of your data in certain situations.
8.5 Right to Data Portability
Receive your data in a structured, machine-readable format.
8.6 Right to Object
Object to processing based on legitimate interests or direct marketing.
To exercise your rights, contact us at info@wohealthstyle.com.

9. International Data Transfers
We primarily store data within the UK. If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards, such as:
Standard Contractual Clauses (SCCs).
Approved Data Protection Frameworks.

10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and, where required, we will notify you by email. Please review this policy regularly.

11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Wellness One Healthstyle
56 London Road, Alderley Edge, SK9 7DZ
Email: info@wohealthstyle.com
Phone: 01625 928096